Support
Frequently asked questions
Find quick answers, support contact information, warranty guidance, return details, and product instructions for your Rain-Mate umbrella.
Need product instructions?
View or download the Rain-Mate instruction manual for setup, use, and care guidance.
View instruction manualHow do I contact Customer Support?
You can contact our Customer Support team by navigating to our Contact Us page and filling out the form. You can also call us at (737) 270-7661.
Our phone line is available Monday through Friday, 9am–5pm CST.
What do I do if I have an issue with my product?
First, we suggest reviewing the Warranty Information for reference on your product warranty.
To redeem a replacement under warranty, please email support@upperechelonproducts.com with the following information:
- Order Confirmation or Order ID
- Product Name or Title, especially in cases of multiple orders
- Brief description of the issue along with pictures of the damage, if applicable
What if I need to return a product?
Please visit our Returns Information page for return and exchange details.
To initiate a return or exchange, please complete the following steps:
- Email support@upperechelonproducts.com with your Order Number and return or exchange details.
- Print the prepaid USPS Return Label provided by Customer Support and mail back the item(s).
- Refunds or store credit will be issued upon receipt. Exchanges will ship once the original item(s) arrive.
Email: support@upperechelonproducts.com
Phone: +1 737-270-7661
How do I inquire about wholesale opportunities?
Please visit our Wholesale Inquiries page for more details and to fill out the contact form.