User Guide
Frequently Asked Questions
You have questions... and WE have answers!
A: You can contact our Customer Support by navigating to our Contact Us page. Simply fill out the form or you can give us a call at (737) 270-7661. Our phone line is available 9am-5pm CST, Monday through Friday.
A: First, we suggest reviewing the Warranty Information of our product offerings for reference of your product warranty. Then to redeem a replacement under warranty, please email support@upperechelonproducts.com the following information:
-Order Confirmation/Order ID
-Product Name/Title (in cases of multiple orders)
-Brief description of the issue(s) along with picture(s) of the damage (if applicable)
A: Please visit our Returns Information page. To initiate a Return or Exchange, please complete the following steps:
- Email support@upperechelonproducts.com with your Order Number and return/exchange details.
- Print the prepaid USPS Return Label from Customer Support and mail back the item(s).
- Refunds or store credit will be issued upon receipt. Exchanges will ship once the original item(s) arrive
Email: support@upperechelonproducts.com
Phone: +1 737-270-7661
A: Please visit our Wholesale Inquiries page for more details and fill out the contact form.