Frequently Asked Questions

You have questions... and WE have answers!

Q: How do I contact Customer Support?

A: You can contact our Customer Support by navigating to our Contact Us page. Simply fill out the form or you can give us a call at (737) 270-7661. Our phone line is available 9am-5pm CST, Monday through Friday.

Q: What do I do if I have an issue with my product?

A: First, we suggest reviewing the Warranty Information of our product offerings for reference of your product warranty. Then to redeem a replacement under warranty, please email support@upperechelonproducts.com the following information:

-Order Confirmation/Order ID

-Product Name/Title (in cases of multiple orders)

-Brief description of the issue(s) along with picture(s) of the damage (if applicable)

Q: What if I need to return a product?

A: Please visit our Returns Information page. To initiate a Return or Exchange, please complete the following steps: 

  • Email support@upperechelonproducts.com with your Order Number and return/exchange details. 
  • Print the prepaid USPS Return Label from Customer Support and mail back the item(s). 
  • Refunds or store credit will be issued upon receipt. Exchanges will ship once the original item(s) arrive 

Email: support@upperechelonproducts.com

Phone: +1 737-270-7661

Q: How do I inquire about wholesale opportunities?

A: Please visit our Wholesale Inquiries page for more details and fill out the contact form.